Once your shipment is booked, you'll receive a unique tracking ID via email and SMS. Enter it on our Track page or in the Nomac Express app to get live location updates, estimated delivery windows, and courier contact details.

Statuses include: Pickup Scheduled, In Transit, At Sorting Hub, Out for Delivery, and Delivered. If a status hasn't updated in 24 hours, contact our support team with your tracking ID.

Address changes are possible before the shipment reaches the destination hub. Contact us immediately with your tracking ID and new address. Changes after hub arrival cannot be guaranteed.

Our courier will attempt delivery up to 3 times. After the third attempt, the package is held at our nearest facility for 5 business days before being returned to the sender.

We operate in 150+ countries across Africa, Europe, the Americas, the Middle East, and Asia-Pacific. Use the route calculator on our homepage to instantly check availability and pricing between any two cities.

Express international shipments typically arrive within 2–5 business days. Standard freight takes 7–14 business days depending on the destination, cargo type, and customs clearance speed.

Yes — same-day delivery is available within Port Harcourt and select major cities. Orders must be placed before 11:00 AM local time to qualify. Use the instant quote tool to check same-day availability for your route.

Absolutely. We offer specialized fragile-item packaging and white-glove handling for valuables. Declare the item type at checkout and our team will assign the appropriate handling protocol.

Use the instant quote tool on our homepage — enter your origin, destination, package dimensions, and weight for an immediate price. For bulk freight or recurring shipments, contact our sales team for a custom corporate rate.

No. The price shown at checkout is the final price. Fuel surcharges, handling fees, and remote area surcharges are all calculated and displayed before you confirm your booking.

Yes. Businesses shipping 20+ packages per month qualify for tiered volume pricing. Contact our partnerships team or fill out the corporate inquiry form on our website to get started.

We accept all major credit/debit cards, bank transfers, and mobile money (MTN, Airtel). Corporate clients can also pay via monthly invoicing after a credit check.

Prohibited items include hazardous materials, flammable liquids, weapons, counterfeit goods, and narcotics. Certain electronics and lithium batteries require special declaration. Contact us for the full prohibited items list.

Perishables are accepted on select domestic routes with cold-chain handling. They must be declared at booking and packaged to withstand at least 48 hours without refrigeration. International perishable shipping is currently unavailable.

Shipments containing prohibited items will be held, and the sender will be notified. Depending on the item, the package may be returned, destroyed, or referred to relevant authorities. No refund is issued for prohibited shipments.